12-01-2022 06:05 PM
I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.
same happen last few times I went to Michigan and I cannot understand why.
i have used the add on for the past few years without a problem until recently.
Solved! Go to Solution.
12-01-2022 06:14 PM
USA shut down 3G services. With PM US add-ons connection will depend on your luck. You cannot compare positive experience from past years with current situation.
Try connecting to t-mobile manually and activate roaming.
12-01-2022 06:11 PM
@Isabelled1 wrote:I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.
same happen last few times I went to Michigan and I cannot understand why.
i have used the add on for the past few years without a problem until recently.
Because start this year USA shut down 3G voice talk, that's way talk won't work. But data should work.
You may contact PM customer service require refund, click here
12-01-2022 06:10 PM - edited 12-01-2022 06:10 PM
Try manually connecting to the T-Mobile network, @Isabelled1 , in your device's network connections. You may have to set it to "manual" as opposed to "auto" to get the network list to populate.
Also try rebooting your device.