cancel
Showing results for 
Search instead for 
Did you mean: 

Add on US roaming not working

Isabelled1
Good Citizen / Bon Citoyen

I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.

same happen last few times I went to Michigan and I cannot understand why. 
i have used the add on for the past few years without a problem until recently.

3 REPLIES 3

Meow
Mayor / Maire

USA shut down 3G services. With PM US add-ons connection will depend on your luck. You cannot compare positive experience from past years with current situation.

Try connecting to t-mobile manually and activate roaming.

hycm53
Mayor / Maire

@Isabelled1 wrote:

I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.

same happen last few times I went to Michigan and I cannot understand why. 
i have used the add on for the past few years without a problem until recently.


Because start this year USA shut down 3G voice talk, that's way talk won't work. But data should work. 

You may contact PM customer service require refund, click here  

HALIMACS
Mayor / Maire

Try manually connecting to the T-Mobile network, @Isabelled1 , in your device's network connections.  You may have to set it to "manual" as opposed to "auto" to get the network list to populate.

 

Also try rebooting your device.

Need Help? Let's chat.