Roaming is not working

[VeraArt]

Hi there,

I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?

[VeraArt]

Nothing helped and I got back to Canada. It turned out I bought addon data for Canada not for US.

[dust2dust]

If your network mode is set to 5G then change it 4G LTE. There was a report earlier about doing that and data worked.

[Chalupa_Batman]

That is weird. This should have worked. I think the next step is to as a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[VeraArt]

Tried both. Turned off automatic, selected Tmobile and reboot - no internet. Did the same for ATT. Both networks show excellent reception

[JRod]

Makes total sense! I’ve edited my comment to reflect this. Thank you!

[computergeek541]

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@JRod wrote:

Hello @VeraArt 

If you go into network selection, turn off automatic and try manually selecting Public Mobile or T-Mobile then reboot. 

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When itn the U.S. the customer shouldn't be looking for or selecting the Public Mobile network. t wouldn't be in the list.  Hypothetically, if the custoemr is near the Canada/U.S. border, manually selecting the Public Mobile network would actually disable all U.S. roaming services.

[Chalupa_Batman]

That's not the point @VeraArt   You need to go into your settings, turn off automatic and THEN choose Tmobile or ATT and then reboot. 

[VeraArt]

It’s already on T-mobile

[Chalupa_Batman]

@JRod is correct. This would be my advice as well. Try one service provider first. If that doesn't work, try the other. Report back on your findings please.

[JRod]

Hello @VeraArt 

If you go into network selection, turn off automatic and try manually selecting T-Mobile then reboot.