Roaming Not Working/Unable To Connect To Service

[MichaelRecycle]

@CS_Agent

Despite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I receive error codes. I have cleared my cache/cookies/refreshed etc... Nothing helped.

Please advise.

Thanx

[DennyCrane]

Alaska does not have T Mobile coverage, so you're out of luck unfortunately. You'll need to get a local sim. I'd recommend an e-sim that you can download and setup on wifi. Just make sure the provider doesn't rely on T Mobile solely. 

[Handy1]

@MichaelRecycle  Sorry PM won’t work in Alaska even with US roaming , best to ask support for a credit 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[MichaelRecycle]

Volte activated?

I'm in Fairbanks Alaska. Drove up along the Alaska highway. Sounds like I'm up **bleep** creek.

Thanx, four your input.

[MichaelRecycle]

Rebooted, thanx.

[MichaelRecycle]

Data roaming is enabled. I purchased the $15 US Roaming add-on. I'm in Fairbanks Alaska at the moment.

Thanx

[MichaelRecycle]

Thanx, I will message CS Agent at that link.

Available networks are AT&T, 313100, Verizon and CGI. Phone shows bars, but no 3G, 5G or LTE.

[DennyCrane]

You can only connect to T Mobile, so if it isn't doing that automatically you'll need to do it manually. If no T Mobile service in that area you're out of luck. 

What's the name of the add on your purchased?

[MichaelRecycle]

1) Logged in and confirmed active.

2) Enabled.

3) All services are not working. Available networks are AT&T, 313100, Verizon and GCI.

Thanx for the reply.

[DennyCrane]

1) Are you sure you purchased a US roaming add-on and not US long distance minutes? Did you login to your account to confirm it's there/active?

2) Did you enable data roaming on your phone itself (in network settings)?

3) Are all services not working? Or just calls? SMS? Data?

[LitlLdy · Accepted solution]

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@MichaelRecycle wrote:

@CS_Agent

Despite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I receive error codes. I have cleared my cache/cookies/refreshed etc... Nothing helped.

Please advise.

Thanx

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@MichaelRecycle , there seems to be issues with the chatbot recently!

You can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: on your phone is your roaming turned on? Are you connected to the T-Mobile network? Is your phone set to 5G, LTE or 3G?

[DDM69]

@MichaelRecycle is data roaming enabled  on your device?

Which ad on did you purchase?  Where in the US are you?

[Handy1]

@MichaelRecycle  And be sure to reboot the phone

[hairbag1]

@MichaelRecycle 

make sure to connect to only T-Mobile...others don't work.

Is your phone volte activated yet ?

added...

which border crossing ? You may hafta get closer to a larger community for it to work.

If you're in Alaska...PM add-on simply won't work there.