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I can not call to anyone

Great Neighbour / Super Voisin


I am public Mobile customer more then one year and during this times I did setup auto pay in my account for bill payments.

I had have issues several times with public mobile because they could not withdraw my payments, so in may 2023 I changed my bank with new information, when I tried again to setup auto payment in my public my account become active but I am not able to call anyone for this error “7B1 or your phone not registered on the network”.

please let me know how can I solve this problem.


Mayor / Maire


try dialing 611 with you cell. You should be able to pay for your renewal using your on-file credit card as long as you remember your PM pin number. See if that works.

Mayor / Maire

@ZD  You message support directly 

  • while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking >>>>>>>>here.


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