If during the activation process you used your referral code, AND after 3-4 days you do not see the $10 displaying in your son's self-serve account (be sure to tap the refresher icon after logging in to get a refreshed view of the page), then it's recommended contact be made to Customer Support from his account to ensure the referral code was correctly applied.
Before doing this, be sure to copy your referral code from YOUR self-serve landing page (you'll see it in the scrolling pics - it looks like this):
Then, contact a Customer Support Agent, and when they reply, provide them with the copied code by pasting it into the reply. To reach them, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
