Rewards

[DonnaD16]

• I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very disillusioned with this company and its lack of real support. I will likely be switching back to Koodo for the same price with better service and support.

[hairbag1]

@DonnaD16 

those Telus kiosks aren't actual PM support...and they close at 4 or 5pm whereas PM Community Forum is here 24/7 and probably better equipped to address your questions than the pimply faced kid in the kiosk.

The newly offered Public Mobile $19 plan has the same features as your current $25 plan and you'll pay $6 less. No need for Rewards, you get a deal with that new plan.

[Phil_Adelphus]

@DonnaD16    I have no use for data on my phone so I always get the lowest, basic price.

The lowest basic price with Public Mobile is $15, so if you were charged $25 + tax then something is wrong other than the loss of rewards $.

[DonnaD16]

I really doubt I'll be back. I know public mobile is the lowest end of Telus but I can go to a Telus kiosk (which I did last week) and get real support. I have no use for data on my phone so I always get the lowest, basic price. Thank you for your response.

[Jedi1]

@Phil_Adelphus Thank you for posting this, I may look at this for my youngest.  He is on the $29 plan currently but only 14 and does not use much data at this point.  

[Phil_Adelphus · Accepted solution]

@DonnaD16  If you are on the $25 for 1GB data you might be interested in the new $19 for 1GB available to existing customers (you have to log in to your account to see it).

[computergeek541]

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@DonnaD16 wrote:

• I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very disillusioned with this company and its lack of real support. I will likely be switching back to Koodo for the same price with better service and support.

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Switching to Koodo isn't something that Public Mobile will notice.  They're both owned by Telus.  A customers need to decide what's best for them.  Best of luck, and maybe some day, you might be back if there is a atttractive plan offering.