I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very disillusioned with this company and its lack of real support. I will likely be switching back to Koodo for the same price with better service and support.
you don't have to check every month, unless you have 15 points monthly. if you don't, just check back every couple months. And also, PM sends you email monthly and tell you the points you have. If you don't need to redeem yet, no need to login
I really don't like their new point rewards, it's painful that i have to log every month to check my account!!! I was lucky enought to not pay a dime before (during 5 years) and now with their new sh** changes, i have to pay! It's very annoying !!! Hate telecoms in CANADA !!!
I just saw that my loyalty and auto pay rewards have been cancelled. I went to PM because of the low monthly cost vs other providers, seems now that PM has been bought out they don't care to continue low cost service. The low cost brought me to PM and was compensation for all the problems, issues and aggravation I experienced dealing without any real customer service from PM. Now that I will be full price with next to zero rewards, I will switch to another provider that gives real service for a comparable monthly fee. Good riddance to PM.
Thank you for posting the information about losing the data on the $19 plan. I switched over effective next month/billing. I never use data and don't recall being advised I had some free as a thank you for switching to the points system. My question is, do I have the free data they gave until it's used up, then no more? I suppose I could go an look it up myself, but the explanation of things on the site is very vague at best. Thanks for any help provided.
You'll now need to collect points and manually apply them to buy discounted add ons or a bill credit. You might want to look at the new $19 1GB plan at 4G speed that should show as an option for subscription change when logged in to your account (it's not on the general Shop page). You should have received a bonus of data as compensation for the switch so be aware that switching to a lower plan removes that bonus data, but not any previous gift data, as mentioned in the FAQ.
I am having the same situation. I used to get charged for $16 plus tax monthly. I am on the $25 monthly plan. I have discounts for $5 loyalty, $2 autopay, and $2 friend referral. But this month I got the bill ($25 plus tax). Is public mobile no longer offering the discounts? Does anyone know?
@DonnaD16 Yes, it was that you didn't mention its having LTE before that made me think it was old. But this is not the automatic setting @Jedi1 was talking about, it's the one in the Samsung link I posted. That's where you set it to Public Mobile manually, nothing to do with LTE etc.
@DonnaD16 I think you were looking in the wrong place for automatic, it's not for the speed (you didn't mention LTE which is why I thought the phone was old but S10 should have LTE). See the instructions from Samsung that I just posted.
@DonnaD16 It should have LTE then, if you tap on automatic in networks does it not switch to manual? See this article from Samsung, you should just be able to toggle off Automatic and select a carrier
Thank you for the suggestion, but I don't have a manual option in my settings. I only have auto connect and WCDMA/GSM, WCDMA only and GSM only. My phone is set on auto connect with Public Mobile as operator.
Yes and taking away credits after receiving them for 3 yrs is not good business practice. Sure they now reward us with points but it'll take 8-9 months to get enough points to apply ti the bill. Then you have to start all over again. Geesh, how gullible do they think we are?
I've seen a lot of recommendations for other carriers since I posted. My main issue was dropped calls too. I understand that Lucky Mobile is owned by Bell which I will never deal with again. I'm going to give PM another month and if calls keep dropping, I'm moving too.
yes but switching to Lucky Mobile does... Plus they have better coverage anyway. All i get is call drops with Public and texting doesn't go through sometimes, horrible.
Honestly I don't know what the lowest basic price is. I only want Canada wide calling and unlimited texting. Apparently my plan was $25 but I had loyalty credit and automatic payment which brought my total plus tax to $22.60.
You're right that it is even cheaper than I'm paying now but that will increase to $21 monthly after 90 days which will being it to a bit more than I'm paying now. As for the Telus kiosk, I was in there last week and the pimply faced kid offered to move my service over to Koodo at no charge whenever I'm ready. If I have a real problem with my phone or service, it's much easier dealing with someone face to face than sitting with my cell phone waiting for an acceptable resolution. But I am going to give the new plan a chance.
I have the same issue, I was paying under $9 a month and now I am paying over $16 for the same crappy service. I don't need much data, i want bare bones for emergencies.
those Telus kiosks aren't actual PM support...and they close at 4 or 5pm whereas PM Community Forum is here 24/7 and probably better equipped to address your questions than the pimply faced kid in the kiosk.
The newly offered Public Mobile $19 plan has the same features as your current $25 plan and you'll pay $6 less. No need for Rewards, you get a deal with that new plan.
I really doubt I'll be back. I know public mobile is the lowest end of Telus but I can go to a Telus kiosk (which I did last week) and get real support. I have no use for data on my phone so I always get the lowest, basic price. Thank you for your response.
