HI @Willaug56 Rewards will not be added for Change plan now. For plan change, they will only be applied when it is a scheduled plan change for new renewal
But you didn't loss anything. The reward is still in your account, it just that it will be applied later, in your case, in your next renewal
HI @Willaug56 Are you on the new reward Public Points?
With Public Points, they add the power to the reward system. When you have enough points to redeem, you can redeem with either add-ons or bill credit.
For bill credit, you need to get 15 Points first and then click to redeem for $15 bill credit, and they will add it to your My Account within 48 hours