Rewards for Loyalty

[BRCD123]

What happened to my discount for loyalty? Means nothing to Public I guess. All about bringing in new customers,

[Phil_Adelphus]

@Mhx1  You shouldn't lose existing extras except for the bonus data that was given to compensate for the switch from $ rewards to points.  That's if you drop to a lower value plan, if you stay the same or upgrade then it should not be lost either.

[Mhx1]

Thanks. I just switched from an old $35 3G at like 3 GB to a $29 4G plan at 10 GB. The only thing is I had a lot of extras on the old plan where if I went over they would kick in like extra gigs. I think you can still get those through the new reward program though.

[HALIMACS]

You're a little late to the party, @BRCD123 

The announcement (and texts and e-mails) about the reward changes is a couple months old now.

Yup, it pretty well is worse than before, ESPECIALLY the loyalty aspect.

And yup, it's not optional to retain the prior reward system.

So, yup, it sucks.

[Phil_Adelphus]

@BRCD123  Unless you are on the $15 plan, you might be able to somewhat compensate for the change by changing to another plan, for example the $25 1GB 3G speed plan now has an unadvertised alternative, $19 1GB at 4G speed accessible in your account when you log in.

[Mhx1]

I just saw this and was thinking the same thing. Thanks for the previous responders for clarifying. I just redeemed my points but I definitely prefer the older points system.

[softech]

@BRCD123 

what plan you currently have??

For the missing rewards, you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

[hairbag1]

@BRCD123 

the old Loyalty Reward has been "updated"...now you get 10 points per year.

added from the Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/public-points