Reward not showing up: $10 off each month for 6mo

[es518]

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account.

Can someone help me with this?

[Triguy]

Here is more info.   Effective June 9 2020 until June 11 2020 at 11:59PM ET. Offer available to new customers who submit their email address online between June 9 and 11, and then activate online using the same email address they submitted on this page by June 26 2020 at 11:59PM ET. Offer is not stackable with other promotions. $10 credit will be automatically applied to eligible rate plans of $35/mo or higher for the first 6 months. The discount will expire if account becomes inactive or the rate plan is changed. Please note, the first credit will be applied within 30 days of activation, the remaining credits will be applied prior to each renewal date. This offer is subject to change without notice. This promotion is not stackable with other in-market offers.

[Dunkman]

@es518 

When did you exactly activate your new account?  It should be within 30 days of activations.  Here are the terms and conditions of that promotion.

If it has been more than 30 days, then you will need to contact moderator. 

Terms and conditions:
* Effective June 9 2020 until June 11 2020 at 11:59PM ET. Offer available to new customers who submit their email address online between June 9 and 11, and then activate online using the same email address they submitted on this page by June 26 2020 at 11:59PM ET. Offer is not stackable with other promotions.

$10 credit will be automatically applied to eligible rate plans of $35/mo or higher for the first 6 months. The discount will expire if account becomes inactive or the rate plan is changed.

Please note, the first credit will be applied within 30 days of activation, the remaining credits will be applied prior to each renewal date. This offer is subject to change without notice.

This promotion is not stackable with other in-market offers.

This offer is subject to change without notice.

[gblackma]

@es518 if you don't see it, contact the moderators and ask them about it. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[RossN]

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@es518 wrote:

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account.

Can someone help me with this?

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@es518 hi it will be applied to your account before your 2nd cycle starts as per terms of promo if it is not applied before  then contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator       check the envelope top right corner for a reply response time is 2 to 48 hours