Reward by referring a member

[Tony000]

Hi

I was referred by another public mobile member, it's been a month but both of us did not any credit for credit, wondering what happens?

Thanks

Tony

[hTideGnow]

HI @Tony000  It usually take only 72 hours for the one who joined PM with the code to see the $10 in My Account's Available Fund.  If it has been a month, the fund could have been used for renewal.  But check payment history and see if there is ever a $10 added to your My Account

[hairbag1]

@Tony000 

the friend who referred you, should look in his Rewards to see if the Points were added. He should have rec'd a text from PM indicating you signed up using his their code. You should log in to your new PM account to see if $10 was added to your account.

[BKNS27]

@Tony000 

Common mistake with referral codes with letters O, I and S gets mixed up with numbers 0, 1, and 5 if input wrong.

Best that both of you contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[JRod]

@Tony000 

Hello! I’m sorry to hear that the referral didn’t work for your friend and you. The only option is to reach out to support and explain the situation. They might be able to apply the referral for you now but it’s up to the agent.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).