Reviving phone number

[RedFoxEmperor]

Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), I would like to know how i could "revive" temporarely it and then port it outwards to another provider. Ive tried submitting a ticket but none of the three options are working, the first one "Verify with my account credentials" it says "Error logging in", the second "Verify with 4-digit my account pin" I dont remember putting a pin so i have no idea where i can find it and the third "Cant Verify", i cant get past the Submit button, I've written in all the information needed but it just loads for a second when i click submit and nothing happens., it doesnt allow me to click "Submit ticket" either, nor "verify". So basically, i want to bring back an out of service phone number and the port it out to another provider. If someone could give me some insight pertaining to my situation it would be much appreciated. Thanks!

[Anonymous]

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@RedFoxEmperor wrote:

I would like to know how i could "revive" temporarely it and then port it outwards to another provider.

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If I were the provider, reading this line, I would deny your request. I would say go talk to Rogers being the original "owner" of the number.

[darlicious]

@RedFoxEmperor 

It can't hurt and you can at least confirm that the number is available.

[RedFoxEmperor]

So i should submit a ticket and see if they can help work this out?

[RedFoxEmperor]

I mean i still am a customer i just gave my account to another member of my family by switching phone numbers with them, do you think they'll be lenient for that?

[darlicious]

@RedFoxEmperor 

Click on the arrow ( looks like a checkmark to me?!!) above the date in the post to unmark the solution.

[hTideGnow]

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Roger ported in one. Also i accidentally clicked accepted as a solution is there a way to cancel it?

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Hi @RedFoxEmperor 

You can revise your decision, just click on circle with the down arrow on the top right of the post you selected as the solution , expand it and click Not the solution

[darlicious]

@RedFoxEmperor 

Yes you can but there is no guarantee that they will as it has been pm policy not to do this...they have on occasion done it but it has been done to the benefit of keeping a customer not the other way around. So ask and if you get a "NO" then you will have to decide whether you want to put the work in to find and retrieve the phone number. You could luck out and find it in the first 5 minutes.

Give me a moment to dig up link for you that will help narrow your search area....

This site will allow you to search for your area code and prefix and narrow it down to one area you can search in the change number feature. Knowing the date you lost the number you can start searching on day 30, 60 or 90? Or anywhere in between.

Pm had sim cards on sale $5 and BOGO free. Canadian Cell Supplies sells them for $4 or you can order their activation bundle with a free sim card and 10% off your first month. So $13.50 for sim card and $15 plan.

https://www.npanxxsource.com/area-code-lookup.html

[hTideGnow]

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@RedFoxEmperor wrote:

Could i get a new PM sim card and then ask them if they can assign the number to the new sim card instead of searching for it?

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HI @RedFoxEmperor   No, you cannot.

the Original number is a Rogers number.  When you ported in the Fido number, the original number gone back to Rogers. No other providers can steal the number back at the moment.

You have to activate a line with Rogers (possibly Fido could help too as Rogers owns Fido), and ask the sales try to find you the number.  It is hard.  Many sales not willing to find it and will tell you they cannot do it.  You need t find someone who has access and willing to help.

Once you activated the line with Rogers and got the number , if you can , then you can port you number to another provider or PM if you like to 

[RedFoxEmperor]

Could i get a new PM sim card and then ask them if they can assign the number to the new sim card instead of searching for it?

[RedFoxEmperor]

If I ever need to swap numbers between 2 companies again would you know any way to do it without losing any of the two numbers or lof the two account/plan. 

[RedFoxEmperor]

So i have to go get another sim card from PM (meaning i have to pay for one just to get rid of it later?) and go hunting for my number for the next 30 days? 

[RedFoxEmperor]

No the number was first ported into Public mobile from Rogers a couple years back, and then i decided to port in yet again another number from Fido into the same Public Mobile account, so the Fido overwrote the previous Roger ported in one. Also i accidentally clicked accepted as a solution is there a way to cancel it?

[darlicious]

@RedFoxEmperor 

Essentially the lost number is originally a Telus number which means you have a possibility of retrieving it yourself. Generally a deactivated phone number will sit in the hold number pool for 60 to 90 days but sometimes depending on demand for as little as 30 days.

So depending in how long ago you lost the number it could be already available or released into the available number pool. Once released you can start looking for it or rather you should be looking every day for its release in the local region that its area code and exchange belong to....every morning new numbers are released from the hold number pool.

So sit with a coffee in one hand and a sim card in the other and search the change number feature in your account and refresh the 5 phone number options you are presented with til they repeat themselves. Do these each morning until you find it and then immediately activate your sim card to capture the number.

[pkaraa]

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@RedFoxEmperor wrote:

Yes, i ported in a number from Fido into my current account, and my old number (the one that was replaced) is the one im looking for to revive and then port it back to Fido. Essentially, i tried to swap phone numbers between two carriers but in doing so, i lost one of them (Public Mobile one)

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So to get it ... you ported in rogers number to PM then ported in Fido number to PM on the same line?

How long ago were they ported in?

The one you are not using right now must be closed account and will be free to take after 90 days.

Contact support agents to get it again after that.

[RedFoxEmperor]

Yes, i ported in a number from Fido into my current account, and my old number (the one that was replaced) is the one im looking for to revive and then port it back to Fido. Essentially, i tried to swap phone numbers between two carriers but in doing so, i lost one of them (Public Mobile one)

[RedFoxEmperor]

The number was first ported in from Rogers to Public Mobile, and then i ported in another number from Fido to my Public Mobile account (Meaning that this Fido number overwrited my old number which is the one i am currently looking to revive). I talked to some Fido customer service and they told me the number was under the administration of Telus.

[RedFoxEmperor]

Yes you got what i meant exactly, i would assume that by doing so (creating a second account) I would be paying for a new sim card and be subject to extra fees, wouldnt i? Also, since the number is discontinued is it never going to be used anymore? How does it come back into the "market"? Would i have a chance of maybe grabbing it before someone else gets assigned to it? I know i might reaching right about now, but it would save me a lot of hastle to have to change my information everywhere. Thank you!

[HALIMACS · Accepted solution]

@RedFoxEmperor 

If I'm understanding you correctly, you ported a number to public mobile that you had from another provider, and in doing so you no longer have the number that you were using with public mobile.

Now, you want to reactivate that recently dropped number and then port it out to another provider?

What you're looking to do is practically impossible without closing the account. The only way you might be able to achieve this is to reactivate a second service with public mobile (you would essentially be creating a whole other user with a new SIM and new email) and try to get that recently dropped number as the phone number for that 2nd service. If Public Mobile is prepared to assign that number to the 2nd service, you would then be able to port it out to another provider.

[Anonymous]

 @RedFoxEmperor : I think it's all a very messy exercise in stretching the capabilities and policies of the company. Did you port the original number in or had you selected a new number from here? If it was an original number from here then _maybe_ they could bring it back. If you had ported that number in then I think you would need to talk to the originating provider.

[NDesai]

@RedFoxEmperor  The bot is having authentication issue creating ticket. It's been reported, but we don't have more details on this yet. For now, you will have to directly send a private message to @CS_Agent  as mentioned above. 

[hTideGnow]

Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), 

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HI @RedFoxEmperor  So, did the number ported into PM Successfully?  Or you meant you tried and it didn't work?

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I would like to know how i could "revive" temporarely it and then port it outwards to another provider.

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Was the number you want to "revivie temporarely" a number from PM?  You don't have the number yourself now?  If nott, likely you cannot   "revivie temporarely"

 Honest, I am so lost what number you try to port out or retrieve,   Can you login to your My Account?  do you need to open a ticket but unable to do so?  Easiest way is to private message PM CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After you opened a ticket, CS Agent will contact you via Community inbox

[Anonymous]

@RedFoxEmperor 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number, or is not complete processing

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