Returning customer

[Carol_N2]

I see some good deals here and trying to come back. 

I put in my sim card number but it said invalid.  Is that because I used a different email address and does not match the same one that this sim card was used earlier?  But I no longer using that Shaw's email and no way I can use that email again 

please let me know what to do 

[Carol_N2]

thanks for confirming about the email 

[Carol_N2]

I am ok with it.  I am happy they have what I need

[Carol_N2]

thanks. I was using the app 

[slusagm]

The email itself does not matter, but the old sim no longer useful, you need to get a new one 

[Carol_N2]

thanks.  I used your link and ordered from Amazon for $10.  will get it tomorrow and I will join then. thx

[Carol_N2]

thanks.  I used the app and just got stuck right at the sim card step. And I ordered a new SIM card via Amazon

[Chalupa_Batman]

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@Carol_N2 wrote:

I see some good deals here and trying to come back. 

I put in my sim card number but it said invalid.  Is that because I used a different email address and does not match the same one that this sim card was used earlier?  But I no longer using that Shaw's email and no way I can use that email again 

please let me know what to do 

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Personally @Carol_N2 - I don't find the deals or current offers really that spectacular. They have been much better IMO over the last several months. Personally, if you can hold out a bit longer, I'd wait for a better offer to come out. 

[BKNS27]

@Carol_N2 

You need to start from scratch. Purchase a new SIM from your local Telus/Koodo or Mobile Klinik store. Download the PM app on your phone and subscribe to a new plan. You can use your new email but you can use your old password. 
You will have the option of porting your number over from your old carrier in step 5 so leave your old carrier SIM in the phone and wait for the confirmation text from them that you are porting over to PM and answer YES within the 90 minute timeframe. The old SIM will continue to work for about 2 hours until porting is completed.

 

[hairbag1]

@Carol_N2 

as a returning customer, now you must download the Public Mobile app to your cell, create a new account, buy an esim then activate the account using a different email address than the one you used previously. You'll be given opportunity to transfer your old number if you want it.

ed...

You old hard sim is junk...you'll need to buy a new one if using hard sim now.

[softech · Accepted solution]

@Carol_N2 

Sound like you are reusing the old sim card.  But sim card is one time activation only.  You will need a new sim card to reactivate a new account 

get a Public Mobile sim card from

• Amazon.ca: https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ($10)   or
  https://www.amazon.ca/gp/product/B0CD896ZZH  ($15) (Best and Quickest option, Free Prime next day shipping)
• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability ) 
• From PM sim online ordering https://www.publicmobile.ca/sim-card    (Delivery could take anywhere from 5 days to 3 weeks)