Returning customer, sending confirmation code to a number that no longer exists, please help

[mccormiermt6002]

I was with public mobile years ago and a returning customer. I have registered a new SIM and received the new phone number but to finalize the transaction I am asked the following... but I no longer have this ****061 number. What do I need to do?

We’ve noticed you have an active Public Mobile service and would like to confirm your full access
A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number
CONFIRM YOUR IDENTITY
To confirm it's you, enter the 6-digit code sent to *******061

[hTideGnow]

HI @mccormiermt6002 

you won't get past the confirmation identity screen without the help from PM support agent.  Please message them here:

        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech · Accepted solution]

@mccormiermt6002 

try these old tricks and it might still work

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with PM support by private message CS Agent: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there