[Resolved] Accidentally Didn't Respond to Rogers Text before E-Sim Activation

[camacgregor]

I didn't see the text from Rogers before I activated the eSim. I'm trying to keep the old number. From previous posts it looks like I need Public Mobile customer service help but I can't figure out how to access? What is my next step.

At the time of posting I am still within the 90 minute notification time if that makes a difference.

[khraeohn · Accepted solution]

Did you turn off the physical sim? Double check your settings. You might have disabled the physical sim when you activated the e-sim. Make sure you don't delete your e-sim. Just turn on the physical one if it's off.

[camacgregor]

Thank you for your reply. Unfortunately the service will no longer allow sending a reply text to that number/it shows as undelivered. Same with the phone number provided for questions.

[khraeohn]

It doesn't matter. Just respond to the text.