Reset the account password

[dennise3388]

For whatever reason, my password is unable to access to my account. Since I have attempted many times, I got the message to ask me contact Public Mobile for help when I clicked 'Forget Password' and entered my email address. I emailed to moderator team for help. However, I have not received any email from Moderator team. I wonder whether any other method to contact support for resetting my password. Thanks

[cavemantoronto]

---

@dennise3388 wrote:

For whatever reason, my password is unable to access to my account. Since I have attempted many times, I got the message to ask me contact Public Mobile for help when I clicked 'Forget Password' and entered my email address. I emailed to moderator team for help. However, I have not received any email from Moderator team. I wonder whether any other method to contact support for resetting my password. Thanks

---

No phone number, no email, no facebook, no twitter,  no online chat

You will need to wait for response.

[coquita]

This happened to me today and indicated that I would have to wait 1 hour and try again. I was able to reset the password without issue. Good luck and hopefully contacting the moderators will be a speedy process!

[will13am]

@dennise3388, private message is the only way to contact the moderator team for account assistance.  Their response time today seems to be pretty fast. 

[Triguy · Accepted solution]

You can send a private message.  It can take 48 - 72 hours.  It may take longer if there are any service or network issues.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437