Reset password

[table_for_8]

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

[pkaraa]

@table_for_8 

two things

1. may be you were registered with some other mail id before.

2. check your SPAM folder as well.

Good that you got in. cheers

[hairbag1]

@table_for_8...the PM CSA's need to make double sure you are who you say you are...prevents bad guys from taking over our accounts.

Glad to hear you're up and running again. If you have trouble in future....you know where to start !!  😎

[table_for_8]

Yep finally! So weird he wouldn’t even send me an email to reset it myself.

[table_for_8]

Yep I finally got in.

[hTideGnow]

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@table_for_8 wrote:

It says I’m locked out

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but are you good now?

If it is a lock out, it might be a temp. lock for 1 hour and you can try back.

Or you can open ticket as advised above.

[hairbag1]

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@table_for_8 wrote:

It says I’m locked out

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Did you follow above suggestions for contacting CSA for their assistance ?

[table_for_8]

It says I’m locked out

[Anonymous]

@table_for_8 

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will Change email and reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

Verify your identity (publicmobile.ca)

[t_p]

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@table_for_8 wrote:

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

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@table_for_8 

If locked out after 5 tries, you could try logging in again after ~1 hour.

If unsuccessful, open a ticket 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow · Accepted solution]

Did you try Forgot password link yet?   Enter the email that you registered (or try different one that you have).   If a correct email entered, you will then need to answer the Security Question that you have setup 

 If you cannot reset it that way , then use Chatbot to open ticket with PM.  Follow this to get to ticket open screen quicker

• type: Forgot log in information
• Click "Contact Us"
• Click "Click here to submit a ticket"
• you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent