Reset password

[Mrizvi]

Hi I need to acces my public mobile account to change my billing info. Kindly help . Its not letting me change password or enter my account. Thanks 

[dust2dust]

Did you have a credit card problem and maybe the bank refunded charges and maybe one of them was from here?

[Mrizvi]

Yes I messages to an agent too lets see

[hTideGnow]

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@Mrizvi wrote:

I paid through voucher. As it block my credit card .  Now trying to login my account to fix it but its not letting me in 

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HI @Mrizvi 

that's good the service is working, you have time to sort out the login

please work with agent on that

[Mrizvi]

I paid through voucher. As it block my credit card .  Now trying to login my account to fix it but its not letting me in 

[dust2dust]

Are your services working? When did you last pay?
Are you using the upper right link called Sign In and then My Account?

[hTideGnow]

HI @Mrizvi 

Incognito, Private or secret mode is special browser mode, you can click the 3 dots or 3 lines on the top right and select New Incognito tab , page (could also be callsed Private or Secret)

You can try to login that way and see if it works.  If still going round in login, submit a ticket with CS agent here

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Mrizvi  You in the PM community with customers like you trying to help 

[Mrizvi]

What is this website? 

[Mrizvi]

No how can I do that? Im public mobile user since last 10 years

[hTideGnow]

HI @Mrizvi 

are you using app or browser?

try again using browser with Incognito/Private/Secret mode

[Handy1]

@Mrizvi  Tap the didn’t get code option or tap resend code few times . This should give option to send code to email instead .if no luck please submit ticket with support to help you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mrizvi]

Its not even going to that screen . Each time I enter code it goes to login screen again

[hairbag1]

@Mrizvi 

did you get set up with new Eversafe security protocol yet ? That's req'd for access to your account now.

[HALIMACS]

@Mrizvi  if it is because you can’t receive the code try tapping “didn’t get the code?” and you’ll get the option to send it to your email