@ptrembl1 Hi there have been a few issues lately with password reset,try and clear cache and cookies or try a different browser in private or incognito mode reboot your device and try again if you have a different computer or laptop try that ,if all that fails
you need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
