Require new eSIM

[Departuresnow]

Having gone thru this before on my other line, I require a new eSIM after a failed activation and transfer last night. I will need a new SM-DP+ Address and Activation Code

[AceEvans]

Thanks

[Handy1]

@AceEvans @If you have been charged already and activation failed please submit ticket with support to help you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AceEvans]

...new account Activation with FREE eSim. Original SIM Activation has failed....I require new Address and Activation Code

[Priority]

'Buy a Physical SIM Card or Activate e-SIM'

https://myaccount.publicmobile.ca/en/account/purchase-sim

[hTideGnow]

HI@Departuresnow 

but if it is a new activation, you don't need to buy a new eSIM

just try to scan the QR code on your email and try to install once again

if not, submit a ticket with CS agent and they will help:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Departuresnow  Go to PM app subscription add on page at the bottom of page shop sim  option select it and you can select eSIM and install it 

 Add if you need help from support hers the link 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437