I recently switched to a new phone and had to pay for a new eSIM, even though I already have an active subscription with Public Mobile. There was no option provided to transfer my existing eSIM to the new device without being charged again. This charge feels unfair because I was not activating a new line or account. I was simply moving my existing service to another phone. Most providers allow customers to transfer or re-download an eSIM for free in this type of situation. I am requesting a refund for the eSIM charge. I believe it should not apply when a customer is continuing their service on a new device. Please let me know what steps I need to take or if more details are required. Thank you for your time and support.
When I go online, right on my main page, there's a tab called AvailableFunds. That's where money for next renewal will appear if you have any. They are essentially credits. They will be used first at next renewal, then any balance deducted from cc.
Thanks for letting me know. I tried checking my Public Mobile account, but I couldn’t find where exactly the $5 credit would show up. Can you please tell me where to look or what section it should appear in? I just want to be sure I didn’t miss it.
So public mobile does not allow you to switch or transfer. What you did was correct to repurchase a new one, but there should be a credit in your account. Do you see five dollars in your Available Funds? If not, then contact them, they will credit you.
@anant13sharma If you already had an active ESIM and got charged for a new one - the system should generate a credit (as a current subscriber) If you dont see that in a few days, you can use the orange chat bubble to start a conversation with PM. They should be able to reverse that charge no problem. Hope this helps
