Transfer of second line shut off my primary number

[packleft]

I tried to transfer an older (2nd) line from another provider to my Public Mobile account, and my primary (current) Public Mobile number has disappeared, and my service has gone offline.

Now I'm not sure what is happening with the transfer of the 2nd line, nor how to re-instate my primary number.

The intention was to keep my primary number on my mobile phone and use the 2nd (older) esim on an old phone. Both associated with one account with Public Mobile.

Now I have two phones and no service on either?

Has my primary number with Public been lost forever?  How do I restore it?

[CSA_PM]

You are most welcome, thank you for confirming everything works now.

Wishing you an excellent day!

[packleft]

Thanks, all sorted now.

Appreciate the input.

[CSA_PM]

Hi there, I’ve looked into it and see that the issue is now being handled directly by an agent. 

Let me know if any further help is needed.
 

[packleft]

Thanks - I had contacted them.

Any idea what the turn-around time is on a Friday afternoon?

[TheSterlinger]

So there lies they problem. Then also, I'm just a Customer like yourself.  Edit your post and remove your phone number.

Each account are independent and requires a different email address.

I don't know if you can fix it yourself now. You must contact Public Mobile directly at the link I provided. 

[packleft]

No, I used my existing account.

Perhaps it's fastest to just start the process again.

Can we cancel the transfer request and re-instate my primary number to my existing account.

I will create a new account to transfer the Bell number seperately.

[Phil_Adelphus]

@packleft   By transferring a new number to an existing account you would have replaced the number on that account originally.  That's why you need two separate accounts per line each with a different email address.  You can open a service ticket at the chat icon bottom right of this page to get this sorted out.

[TheSterlinger]

Did you create a  new account with email address first? 

You will need agents help.

Message them below for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437