Request to change current mobile plan

[MoHarery]

I am currently on the $35/month plan for Unlimited Canada, US, and Mexico-wide minutes + 80GB of data within Canada, the US, and Mexico at 5G speeds.
I need to change my plan to the Canada-wide $25/month plan for 25GB.
When I logged into my profile, I could not see either of these offers.
Are these plans available to existing customers, or do I need to leave Public Mobile for another service provider?

[warrenstagg]

So, what's the solution?  Switch to Fido, then switch back to the $25 plan as a "new customer" a month later?  

[on2wheels]

These are exactly the reasons people leave the big three providers and come to PM.  

[MoHarery]

Thank you both for clearing that up! It is sad to hear, but I appreciate the clear answers.

Since I cannot downgrade, I will unfortunately have to leave Public Mobile for another provider.

Thanks again for your help

[slusagm · Accepted solution]

sorry, all existing subscribers can only change plans offered on their Change Subscription page.  If the plan you want is not there, you cannot change to it.  

[hairbag1]

@MoHarery 

we can only opt for whichever plan we see in our own accounts. Once you have a higher valuse plan, it's almost impossible to downgrade plans. Sorry to be the bearer of that bad news.