Request to Transfer Old Number from Koodo

[chyhui]

While trying to activate my new SIM using Public Mobile app, it asked if I would choose to Transfer number or Choose New Available Numbers.  When I chose Transfer, it said my Koodo number isn't valid Canadian mobile number.  Then when I click Need Help, it leads me to sign in to my Public account but then the Telus air widget browser link hangs.  Nothing happens after this.

[computergeek541]

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@Sansan wrote:

If you are transferring from a Koodo prepaid plan or a PC Mobile postpaid plan, you will need to select a new number at activation, create a Community account, and then send a private message to the below to complete the transfer to Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

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There's no such thing a s PC Mobile postpaid customer.  All remaining postpaid PC Mobile customers became Koodo customers.

[Sansan]

If you are transferring from a Koodo prepaid plan or a PC Mobile postpaid plan, you will need to select a new number at activation, create a Community account, and then send a private message to the below to complete the transfer to Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

[hTideGnow]

HI  @chyhui 

do you have a Koodo Prepaid or postpaid service

[softech]

@chyhui Koodo number can trasnfer in to PM for sure as they both owned by Telus

do you have a Koodo Prepaid plan?  if so, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.