Request extra money paid to account to be returned to credit card

[mummonth]

Hello, PM Community.

I am old client of PM for about 10 years and recently I purchased additional 1GB of data, because was out of traffic.

Not sure why I was charged 120 CAD instead of 15 CAD (I am on plan 120CAD for 3 months), but now I have 105 CAD sitting in my account and I am planning to port out to another mobile provider with plan which better fits my growing requirements. How can I get my money back, could you please suggest?

If I need to contact Public mobile Customet Service, am I in a right place?

Thank you! 

[BKNS27]

@mummonth 

Wow, that is a large overcharge. 
Please note that it may take up to 30 days when you ask for a refund to a CS_Agent.

[softech · Accepted solution]

@mummonth   PM is Prepaid and usually not provide refund.    Not sure if you clicked wrong or the system charged wrong. You can open a ticket with PM support and try to ask for a refund since it is not a small amount.  Just don't tell them you are porting out  🙂

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hairbag1]

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[iliketotalk]

@mummonth hi  you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437