Report a UI bug on the Self-Service page
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11-15-2019 04:39 PM - edited 01-05-2022 08:00 AM
Searched the community for this but there was no mention.
On the Self Serve /Overview page clicking the change page button brings you to the https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...
page.
In the body of this page, the first word is CalcPlanHeading2, which seems like a placeholder for a dynamic value that was not correctly rendered.
This occurs consistently for me.
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11-15-2019 05:27 PM
@Luddite , I bet that sends them running!
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11-15-2019 05:23 PM
@ChuckYeah wrote:Yup, same for me.
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:
@ChuckYeah Shortest phrase that works for me is "refund"!
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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11-15-2019 05:20 PM
@zr0gravity7 Working normally here. Try opening a new incognito window.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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11-15-2019 05:09 PM
Yup, same for me.
You should report this to the @CS_Agent in case they are unaware. If they are aware, I'm sure the issue will be looked into by Khoros.
Creating a support ticket:
Explain your issue to SIMON, seen below:
Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:
Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.
Alternatively, you may send a private message to moderator through the following link :
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