Ok, how do we reply to a ticket? I know there was a reply button before but I can't find one anywhere anymore. I even tried the check the box and clicking reply to checked method but the new window says item not found.
Update: I have no options to do any form of reply to anything here or in my messages. I don't have even a word that says Reply_. My only options in my messages is Delete or add as friend. My only options here is to Edit my original post. Photo shows what I see and the line at the bottom is the bottom of the page. Below it is the footer for the site.
Again directly below that line in the image you can see peeking out is the color of the public mobile page footer. Says copyright @ 2023 Khoros, LLC and below that is the quick links found at the very bottom of every page on public . I can not make this any clearer.
Are you able to scroll down to see anything below the message? The line at the bottom separates each message so if you can scroll further you should see the reply box that you can click and let you type and send your reply.
Usually when a PM comes in and your communicating, there is no "reply button". There is this.
You click beside the word reply and start typing your message. Then once you finished filling in the message in the message body, the reply button comes up and then you press it.
If you click the link I provided in my original post it will send you to the community mailbox and compose a message to be sent to the customer service team. They will help you!
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
