Renewing Plan

[bb09]

Visa payment didn't go through now I can't login to my account to add funds.  I get :

1. Resume Activation or 2. Go to Login Page.

Both take me to login page that won't allow me to login.  Thank.

[Shubh2023]

Hey,
Sometimes, the website can be a bit slow, even from PC/Laptop
So I guess it should be better to just work on the app, feel free to give it a try : ) 
Hope for the best! 

[Chalupa_Batman]

Hi @bb09 

Oddly enough, I have found that using the Public Mobile app works a lot better than the website itself. Weird eh? So my suggestion would be to go on WiFi, download the PM app, log in, it will send you the 2FA code, enter it manually and then go to the bottom left and press that + symbol surrounded by a circle. Then go to payments, then manage subscription. Just follow from there. Easy as pie. 

[HALIMACS]

So, you are completely without any calling or texting services, @bb09 ?

Try updating payment using a desktop or laptop device, if available.  I've had greater success using those devices for account management items.

[Handy1]

@bb09  You can buy payment vouchers and load them *611 to resume services right away and worry about log in and updating credit card info later if needed 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

worst case use this direct link to support to help 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437