Renewal

[KaylaLandry]

My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[KaylaLandry]

Thank you soo much! I will try this.

[kb_mv]

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@KaylaLandry wrote:

Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why. 

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@KaylaLandry If the ticketing system is giving you difficulties try direct messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your envelope (inbox) for a reply. Might take a few hours.

[computergeek541]

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@KaylaLandry wrote:

Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why. 

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I have escalated this.  CSA_PM from Public Mobile will contact you.

[KaylaLandry]

Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why. 

[computergeek541]

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@KaylaLandry wrote:

My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????

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There are no pay per use charges at Public Mobile.  To get more data, you can purchase a Canada-wide data add-on, but remember that these add-ons expire after 30 days from the date of purchase.  If you decide instead to renew your plan early, you'll need to ask a Public Mobile customer support agent to set that up for you.