Auto renew

[Friedchicken]

• I have 2 questions. My daughter and I switched at about the same time. She she switched over first and her billing cycle just lapsed and it didnt automatically come off her credit card on file. Now she's lost the $25 promo plan. My cycle is coming soon and im worried this will happen to me too. So 1. Is there any way she can get the promo plan back since it wasnt her fault and 2. How can I make sure this won't happen to me? Thanks so much!

[Friedchicken]

We're all sorted. Thanks again!

[Friedchicken]

Thank you so much! I appreciate your quick response. We'll do this right now! 🙂

[hTideGnow · Accepted solution]

hi @Friedchicken 

don't worry, you will get the 50% off back

it is just when the system failed to renew by autopay, you need PM agent to manually put the discount back to the account.  Please login using your daughter's account and open a ticket with PM support agent.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

With your own account, usually Autopay will work without problem.  So, your daughter was having issue does not mean you will have the same problem (unless the problem is with the credit card itself)