Renewal plan disappeared

[veldachan]

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account. 

If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes included for free.

• I want to have a $35 plan with 500 international minutes.  If not possible, I want to have the chosen $36 plan again with 500 international minutes. 

Thank you!

[Dunkman]

@veldachan 

If using the website, check your account using the PM app. 

If using app, try the website.  The website is finicky.  Maybe try a different web browser, clear cache or incognito mode. Or try a different device.  

[veldachan]

I already did but the $36 plan still disappeared 

[hairbag1]

@veldachan 

log in to your account > Manage Subscription > Change Subsription...if you successfully saved the $36 plan...you should see it's sitting there ready to be used on your next renewal date.