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Renew plan

Bigflakes88
Great Neighbour / Super Voisin

I have enough money in my account to cover the balance I missed my payment by one day it won't let me reactivate my plan or do anything I need my phone urgently please help

4 REPLIES 4

darlicious
Mayor / Maire

@Bigflakes88 

If it doesnt reactivate after payment and your payment just lands in your available funds then go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Log out and reboot.

MrSpock
Deputy Mayor / Adjoint au Maire

@Bigflakes88 hi did you go into self serve and find the reactivate button? click on it and reboot phone 

Bigflakes88
Great Neighbour / Super Voisin

Okay I will try that I hope it works thank you for your quick reply

hTideGnow
Mayor / Maire

HI @Bigflakes88   click Reactivate current plan and see if it works

 

if it brings you to the payment page, make a $1 payment using the option "Other.."

If successfully paid,  logoff My Account and reboot the phone and it should work

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