Renew my plan

[Julia5]

Hey, making sure that my plan was renewed as it is not showing up.I changed the card info a couple minutes ago.

[cellphoneuser1]

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@Julia5 wrote:

Thank you for the quick reply.The plan expires today.I did put my new credit card info.I will wait til tomorrow and see what happens.Will this affect my credit score

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Missing payment doesn't hurt your credit score. This is prepaid.  Service stops working if you haven't paid. They don't report to credit agencies.

[cellphoneuser1 · Accepted solution]

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@Julia5 wrote:

Do I make a payment..I thought was automatic

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Renewal today could mean autopay was missed. Look at your account balance.  If there's not enough to renew, make the payment.   Don't risk service getting cut off.  Making a payment now if they didn't do autopay yet means autopay won't charge your card for the renewal because you'll already have enough balance.

[Julia5]

Thank you for the quick reply.The plan expires today.I did put my new credit card info.I will wait til tomorrow and see what happens.Will this affect my credit score

[BKNS27]

@Julia5 

You can also check with your CC or debit to see if PM charged you.

If you were charged then you are fine.

[BKNS27]

@Julia5 

Is your renewal date tomorrow?

[BKNS27]

@Julia5 

Yes it is automatic but if you have your account open it will take time. Also if you have your account open it will not update right away.

[Julia5]

Do I make a payment..I thought was automatic

[BKNS27]

@Julia5 

When is your renewal day? It will say suspended or expired on the day before your renewal day but there is a another notice stating ignore if you have sufficient funds or you are on AutoPay.

Try logging out then back into your account so it updates your account.

[Julia5]

It says it is suspended due to lack of funds but I have money on the card registered

[BKNS27]

@Julia5 

All you have to do is login to your Self Serve account and check your Account Status…it should say Active