Registering in app

[Trouty007]

When I attempt to sign in to the app, I am  being asked to register as if I do not have a Public Mobile account. I've had an active account for over a year now. Is there a fix?

[hTideGnow]

HI @Charrosnok 

yes, same problem, and same way to fix.  Just message agent and they will help      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Charrosnok]

I am having the same issue, just keeps going in circles, I log in and it asks me to subscribe which I was already for a while now, they did take my payment today as well.  Weird something going on 

[Trouty007]

I can see that. When I select that option, it takes me to the whole set up...pick a sim, pick a plan and so on. That's not what I need. I would like to go right to my account. It seems like the system does not recognize my information. But, as we can see, I can log in and use community!!

[hTideGnow]

HI @Trouty007 you sure you used the correct login email?

if you are sure, you need support agent to check the login and My Account.  Please email them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Trouty007, there should also be an option to Log In right under "Already have an Account?", are you able to see that option?