4 weeks ago
Hello I do not want to continue my subscription after this January 17 /2025
I have unsubscribed in the website please remove my credit card from the file because it is still saved
Thanks
Jimmy
@BKNS27 wrote:Once you disable the Subscribe button. It should close your account after 90 days of nonpayment and your account and CC should be cancelled too.
Once you disable the Subscribe button. It should close your account after 90 days of nonpayment and your account and CC should be cancelled too.
To clairfy the above, the 90 days doesn't start once autopay has been turned off. The 90 days only starts once the account has gone into suspension.
@hbj
@hbj You have to ask support to remove the credit card info on file to ensure you won’t be charged again
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@hbj only an agent can remove the card number from file. Use the link below to contact public mobile and ask them to remove it.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you no longer have access to the account use the next link below.
