Refurbished Phones return

[kidcowgirl]

I purchased the wrong phone and have requested information on how to return It (was told on website we have 30 days) but NO ONE has responded to my email. If I only have 30 days to return it how am I supposed to know how to do that? Can anyone direct me to the information on returning refurbished phones please ....

[Anonymous]

 @ctiitson : Um...who're you talking to? Did you go through the returns process? Not sure how you would set up being able to return without actually initiating the process.

[ctiitson]

NO I HAVE NOT SENT AN E-MAIL FOR THE PHONES RETURN.

[kb_mv · Accepted solution]

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@kidcowgirl wrote:

Yes I sent an email to that address and have had zero response!

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@kidcowgirl As you have initiated the return process well within the 30 days specified, I wouldn't worry about the deadline. You have proof that you sent the message. Not withstanding the inconvenience and annoyance of the delay, you have done your part.

[kidcowgirl]

Yes I sent an email to that address and have had zero response!

[Dunkman]

@kidcowgirl 

Did you receive the phone yet?

here is the help article on returns

https://publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

There is an email address in the article to start return process. 

[Triguy]

Did you send an email to device.return@publicmobile.ca ?

https://www.publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs

[computergeek541]

@kidcowgirl 

This information is provided at on the following page:  https://publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones