Refunds

[Gates71]

Public mobile has been unsuccessful in transferring my phone number from another provider so I want a refund for my subscription. How do I proceed?

[Gates71]

The cancellation and refund was approved by customer support as they were not able to resolve the porting issue.

[slusagm]

Yes @Gates71 some numbers are restricted with some providers and you cannot move it everywhere 

Open ticket with PM and confirm or they will help cancel the account 

[Gates71]

It’s not a porting issue. They will not accept a number with an area code from another province.

[slusagm]

The porting issue can be fixed 

There is a porting assistance team you can call and ask for help.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to open a ticket with  Public Mobile.  Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Meow]

Open a ticket and talk to agent

[softech · Accepted solution]

@Gates71 

What was the porting issue?

Please reach out to PM Customer Support agent first and they might be able to resolve it.  If they are unable to help, the will arrange cancellation and refund 

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre