Refund

[edilbertoBula]

Any one Costomer service that I can talk

[hTideGnow]

HI @edilbertoBula 

Can you share what the refund request is about?

Depends on the nature of the request, but most the time PM would not approve refund.  If it was a purchase, they might put the money back to your My Account

[BKNS27]

@edilbertoBula 

PM is all online service so you can contact them by creating a ticket through SIMon Chatbot or private message them…can’t talk to staff.

If you were double charge on your account, it will remain in your account as credit so you didn’t loss any money.

But if you are request a refund on the balance in your account after porting out…you won’t get any refund as PM is a PREPAID service.

Can an Oracle merge the same duplicate request?

[softech · Accepted solution]

@edilbertoBula   PM is prepaid provider and usually do not provide refund unless it is a problem with their system.

if you have paid extra, the extra amount should stay in your My account as Available Fund for use in the future. 

If you have ported away, those amount in the Available or amount for the remaining days of that cycle will be fofeited.

But if you want to discuss with PM Support, here you are:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there