Refund

[Nahoge0724]

I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund? 

[Nahoge0724]

Credit works for me! Thank you:) 

[Nahoge0724]

Thank you so much for your help:) I just submitted the ticket! Thanks again!! 

[hairbag1]

@Nahoge0724 

a refund is doubtful...request a credit to your account instead.

[Dunkman]

@Nahoge0724 

In general, since Public mobile is a prepaid service, there are no refunds. 

You can contact CSA to see what they can do.  CSA may be able to offer a credit to your account for future payment.  No guarantees though. YMMV. 

[hTideGnow · Accepted solution]

hi @Nahoge0724 should be OK to get thr refund

please submit ticket with agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437