Refund

[Mypb05]

Hi,  I have purchased a new PM sim card and dollar 15 plan yesterday.  Right after I purchased my 15 dollar plan,  I thought I need unlimited minutes.  So I purchased a 25 dollar plan.  (I thought when I change my plan I only need to pay the additional 10 dollars only).  But I had to pay 25 again to get the plan.  

Is it possible to get my 15 dollar as a refund? 

Thank you advance for your help

[Mypb05]

thank you very much..

[HALIMACS]

@Mypb05 

Whereas you are a new client here, it’s likely they will place the difference on your available funds for use against future services/renewals.

I wouldn’t expect a refund to your payment card - that kind of action would be limited to errors on Public Mobiles part.

[softech]

@Mypb05 sorry,. you should have schedule a plan using Change Plan on Renewal date option instead of Change Plan Now, there is no upgrade of plan middle of a cycle other than paying the whole amount and start the new plan 

But if an honest mistake, like PM support able to help 

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