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Refund

Trouble3
Great Neighbour / Super Voisin

[email protected] was a fake account. 2026/06/29 $45.20 Hello, I tried to add an email/line to my account, but the eSIM activation failed due to a system error. The service was never activated, and I did not receive or transfer a phone number. Since the service was never rendered, I am requesting a full refund for the plan and eSIM charges back to my original payment method, and I want this unactivated account deleted

2 REPLIES 2

Trouble3
Great Neighbour / Super Voisin

I received a credit which is fine

hTideGnow
Mayor / Maire

hi @Trouble3 

what fake account?

have you try working with PM agent on your issue yet?  If not, please open  a ticket with PM agent, they will try to help and will decide if they can issue you a refund

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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