Refund

[Cruz201310]

I would like a refund for lost service while traveling to Montreal on October 11th.  We lost four hours.

[Chalupa_Batman]

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@Cruz201310 wrote:

I would like a refund for lost service while traveling to Montreal on October 11th.  We lost four hours.

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Hello @Cruz201310 

Not sure exactly what you lost. Public Mobile is a prepaid service and usually there are no refunds. If there are technical issues then you must create a ticket to a CS Agent for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Cruz201310 

what you meant by you lost 4 hours?  you had 4 hours without service?

PM is a prepaid carrier and usually do not provide refund.  Also, for most carriers, they usually won't do much even with a 4 hours outage.

you can of course try to ask agent , but I doubt they will do much.   But if you want to go ahead and check with support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Cruz201310 

PM will be very unlikely to provide a refund in your case. You may have been in an area of weak or non-existant service....not a PM issue.