08-01-2024 11:17 AM
This whole public mobile community is so confusing I spent hours trying to figure out how to get onto my account and didn’t realize I made a new account and made a payment but now I need to get that refunded and do it on my original account that I finally got into..
08-01-2024 01:06 PM
Lots of good well meaning members trying to be helpful , giving opinions and also in many cases solid advice. The bottom line is that this is a member to member advise forum and if the well meaning advise happens to be confusing or wrong one has no recourse with PM.
Your best bet at this time , is to contact PM customer service for help.
08-01-2024 11:20 AM
we are just customers like you, we cannot help with refund. Please ask PM to help.
Just open ticket using the Orange Chatbot icon on the lower right. Type Submit Ticket and select Contact Us and login to open ticket
08-01-2024 11:19 AM
click on the orange ball, lower right side of the page to start process of Customer Support.
08-01-2024 11:18 AM
HI @Kaylynjabs
have you try contact PM support agent yet? message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437