Refund if cancel the service

[Ildar89]

Hi

i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends?

@CS_Agent 

[HALIMACS · Accepted solution]

They won't provide a refund @Ildar89 

They might be able to help with the 'reception' issues, however.   Which provider were you looking to move back to?   Public Mobile uses the same towers as TELUS, Koodo, and Bell, so you should get coverage which is comparable.

If you decide you're going back anyway, make sure to plan the port back 3-4 days before the end of your Public Mobile cycle so you're at least getting the best bang for your buck here before leaving.

[Phil_Adelphus]

@Ildar89   If you're cancelling because service was unsatisfactory you could try asking customer service if they will give you a refund, or maybe they can address the poor reception.  Either way, submit a ticket at the chat icon bottom right of this page.

[Yummy]

No refund if you are unhappy with the service.

PM is pre-paid - you pay in advance and if your reception is no good - you DID use the service so...