Referral issue

[naiuhz]

Is there a possibility to reset a new public mobile account or add a referral code after the sim card has already been activated?

The story is that I bought a new Public Mobile sim card for my sister from a store 40 minutes ago and the cashier activated the sim card without asking me first. It was only after I gave him my sister's contact information and paid for the sim card that I realized he already activated it. Now, I can't find any option to add my public mobile referral code to her account!

Is it possible to overwrite her account information and add my referral code to her account? I can provide both of our email addresses, public mobile phone numbers, sim card numbers and proof of the transaction.

[JL9]

The CSAs and PM are usually very reasonable for these situations and can add it for you manually 

[naiuhz]

Yes, the SIM is activated as when I try activating it, it said it was an invalid SIM number.
I didn't know the cashier activated it without asking since I didn't know why they needed my sister's contact information. I thought they were running some sort of security check or something.

[hTideGnow]

HI @naiuhz   No need to "reset" a new PM account, just open ticket with CS Agent to add the code back

And you sure the SIM was activated?  Surprise you didn't know the chahier "activated" without asking

[DDM69]

You can contact a moderator and they should be able to help you with this. 

[iliketotalk · Accepted solution]

@naiuhz Hello you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here