Referral Reward Not Showing Up After Account Reactivation

[CDEOL]

Hi,

I previously had a referral bonus showing on my account which is no longer there. In December I lost my phone so I put my account on hold. After I recently turning the account hold off, I saw that the referral bonus was not showing up. Why is that?

Thanks

[crazycolby]

good to know thanks

[CDEOL · Accepted solution]

Just an update that there was indeed a technical issue and there should have been a referral credit on file. I've been told the issue should be resolved within the next 10 days.

For the future, if you've put your account on hold for some reason and reactivate it to see your referral bonus disappear, contact the mods and they can help you out.

Edit: If you don't remember your pin#, give the following information instead:

- your account #

- complete address listed on account

- date of birth

- last payment date

[AlexOfAnders]

Hope they get things sorted for you soon

[CDEOL]

@AlexOfAnders

Thanks for the help. I've sent a reply and will update everyone on the solution.

Cheers

[AlexOfAnders]

You'll want to contact the @CS_Agent in a private message to ask them to look into it. It could be a bug in the system the cleared your account when it was put on hold.

You can start a message through this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your PM phone number and PIN if you remember it.