@JohnaC0227 wrote:
When I signed up for my Public Mobile account, I had been referred. When I activated my account I never had an opportunity to enter the code. Is there a way to redeem the code still?
Thank you.
Just to add info to @porcupine , I'll add direct links just in case the bot doesn't work for you. Also, be prepared to share all of your info to identify yourself. You will also require the person who referred you, their info, name, phone number and maybe some more info. They too may also have to send a message to PM about it. It's been a long time since I've had to do that.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
