@Bell3As with all things, ceveat emptor or buyer beware. Since Public Mobile encourages DIY, it is in the end up to the end user to discern whether the information is correct. I find the quality of retail staff varies... depending on the chain, the staff and workload. As long as you know what you want, I think Walmart is fine. I find their staff more lenient on things like giving away SIM cards because oversight is much more lax vs other stores like Wow! whether QA is more stringent. I think Walmart staff rather get the users through the activation process, rather than insisting on you have to pay $10 for a sim card.. at least that's what I've noticed, especially if there are 8 other people in the queue and only 1 staff. I don't think it is the staff's fault if the user screwed up thins like entering particulars like email / password wrong during sign up (How are they supposed to know?). In fact, I find Walmart staff have more patience than most, as a lot of people that go there might not have the technical aptitude to know what's going on.
However now with the kiosks they are giving away SIM cards and special deals?
The community discussion could still get things wrong, especially when it comes to things like the internals of Public Mobile (account suspension etc).. & device specific quirks especially if the person who reply doesn't have first hand experience. In the end, I find the Community could be useful if the poster posts as much pertinent information ie screenshots as possible. Communication is a 2 way street, as regular users we can only respond by what we can see (we don't have acess to your accounts and your phones) and by past experiences.
