Refer a friend code

[Kie]

I am a new customer and my sister sent me her “refer a friend” code and I don’t know what happened but I did not receive my 10$ credit and she did not receive a notification stating she has a new friend referral ! Is there a was this can be fixed ? Thanks 

[Dunkman]

@Kie 

How long ago did you activate your new account?  It can take up to 72 hours to show up in your available funds. 

If more than 72 hours, submit a ticket via the chatbot.  Click on chat icon on right lower corner of website. Follow prompts to submit ticket.  It can take several hours to 1-2 days for CSA to respond. 

[Handy1]

@Kie you should see it with in 72 hours after activation . If it’s been more then 3 days ask support to ensure it was applied correctly .if it hasn’t ask them to add it for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437