@Jackhyf63
Pm had sort of fixed this issue when they corrected referral rewards that were paying out all rewards for everyone you had referred ever...whether they were just suspended, left pm, active and in some cases "ghost referrals" that you would recieve a "Cha-ching" text and a $1 reward would appear in your rewards section of your account but there would be no associated phone number alongside.
Then almost 2 years ago pm fixed the glitch and all of the cancelled accounts referral rewards disappeared and your referral list would display rewards and phone numbers for both active accounts and accounts suspended for non payment. If an account was still suspended on your renewal your referral reward amount applied upon renewal would be $1 less for every account that had not paid and reactivated.
The exception to this rule that carries over into the new rewards account are accounts suspended via lost/stolen. Those accounts once suspended will still have a text sent out to you via 611 warning you that your rewards may be less on next renewal due to a friend's account inactivity. Unlike before when both the reward $ and the phone number would disappear now the phone number remains and only the reward $ disappears. But at least the text still indicates the reason a $ reward is missing from one month to the next.
Check the last 6 months of your transaction history to see $ amount of your referral rewards each month. That should give you a good idea how many of the $3 in rewards not showing are permanently deactivated accounts or are accounts that may have just been suspended for a month or two.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
